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FAQs
When you are trying to access your account and it says the user is frozen please proceed as follows: If you are member of a team, contact your team administrator to have your account reactived, if you are not member of a team, please contact the advinda Support Team at support@advinda.com
We are constantly updating our support section to reflect the most frequently asked questions. If you did not find what you were looking for and have further questions, simply contact us:
You can reach our Support Team at support@advinda.com or call us at +49-89-80 91 34 311.
For sales related questions, please use sales@advinda.com or +49-89-80 91 34 315.
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Login
On the advinda Login Page you can login by entering the email and password you used for your registration. If your email/password combination was correct, you will be logged in if it was wrong you will receive an error message.
You can check the box “Remember my email” – The email field will then be automatically prefilled the next time you want to login
If you receive an email that seems to come from the advinda system that you did not expect, do not hesitate to contact support@advinda.com or give us a call with any questions. The advinda team will never ask for your password information neither by phone nor by email. Keep your password information secure and do not share it with anybody else.
Login on mobile apps
The advinda mobile apps do not have an option to Signup. In Order to Login you need to Signup using the web version of advinda. Once you created your advinda account you will we able to use our mobile apps.
Reset Password
In case you forgot your password, click “Reset Password”. You will be directed to a page where you can reset you current password.
Please enter the email address you used for registration and click “Reset password”. You will shortly receive an email including instructions on how to reset your password.
