Signup and Login
FAQs
When you are trying to access your account and it says the user is frozen please proceed as follows: If you are member of a team, contact your team administrator to have your account reactived, if you are not member of a team, please contact the advinda Support Team at support@advinda.com
We are constantly updating our support section to reflect the most frequently asked questions. If you did not find what you were looking for and have further questions, simply contact us:
You can reach our Support Team at support@advinda.com or call us at +49-89-80 91 34 311.
For sales related questions, please use sales@advinda.com or +49-89-80 91 34 315.
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Registration / Signup
In order to join advinda Investor Cloud you need to register.
Please note that advinda is a product strictly for business customers.
To register go to investor-cloud.advinda.com, click “Sign-up” and complete your information.
Please be aware that only “Latin characters” are allowed as input for the fields First Name, Last Name and Company. You need to provide a valid email address, to which we will send a confirmation email. Please create a password with at least 8 characters including one upper case letter, one lower case letter and one number.
After you completed the fields and agreed to the Terms and Conditions and the Privacy Policy , click “Sign up”. You will receive an email from advinda to your email address. Click the link in the email to complete the registration process. Your account is now active and can be used.
Login
On the advinda Login Page you can login by entering the email and password you used for your registration. If your email/password combination was correct, you will be logged in if it was wrong you will receive an error message.
You can check the box “Remember my email” – The email field will then be automatically prefilled the next time you want to login
We recommend that you bookmark the login page and always use that bookmarked URL for logging in to keep your login information secure. Check that a valid security certificate is displayed on the login page and that the URL bar is highlighted in green. If you receive an email that seems to come from the advinda system that you did not expect, do not hesitate to contact support@advinda.com or give us a call with any questions. The advinda team will never ask for your password information neither by phone nor by email. Keep your password information secure and do not share it with anybody else.
Using the mobile apps
To use the mobile apps, sign up on the web browser first and create your account online. Then proceed to the App Store or Google Play Store to download our mobile app. You can use your log-in from the web account also with the mobile apps.
Reset Password
In case you forgot your password, click “Reset Password”. You will be directed to a page where you can reset you current password.
Please enter the email address you used for registration and click “Reset password”. You will shortly receive an email including instructions on how to reset your password.
